We offer 24/7 online support via email. We love answering questions, solving problems, and helping you build your rideshare business.
We don't offer phone support because we truly believe it wouldn't be possible to provide the same effective assistance over the phone. We decided to keep our support online for a few reasons:
- Our servers run on ReactJS, providing us with live views. We can instantly view your account, system details, and other information so we can troubleshoot effectively.
- Building your own rideshare is easy and systematic. We frequently ask you to send us screenshots, videos, and links to help us see what you’re seeing. We can also send you screenshots and videos to guide you in the right direction.
- It's faster. We can quickly get to the bottom of your questions without putting you on hold.
- Online support keeps detailed records in one place. This ensures nothing gets lost in translation if we need to escalate your issue. We'll always have access to previous tickets so you won't have to repeat questions.
- We've received feedback that email support is efficient, focused and resolves issues immediately. You can easily email us at the link below: